Q:What does "out of stock" mean?The stock is sold out and we have no stock available currently.
Please contact us if you want to know when will the items available.
Q:Where do I find more information about product features?If you are interested in an item or have bought a product and still have questions please contact us via Live Chat at the lower right corner or contact us.
Q:What information do I need to provide for an order?In order to process your order we require the following information:
Model number and quantity of the product(s) you want to order
Your shipping and billing addresses
Phone number – in case we need to contact you quickly in regards to your order
Email address – for order confirmation and invoice
Payment method – please provide a purchase order number and/or a credit card number to complete your order
Q:My coupon code doesn't working, what is going wrong?There are numerous reasons for why your coupon cannot be applied:
(2) May have been used already or has a use limit.
(3) Is entered incorrectly.
(4) Not applicable for any products in your shopping cart- Coupons can be for specific categories, products or even just for a special promotion page.
If you have a coupon that is not working and you don't know why please contact us via Live Chat at the lower left corner or contact us.
Q:What payment methods can I selected?Dfilters accepts PayPal, Credit Card. Please read the Payment Poilcy to learn more payment information.
Q:Does Dfilters charge any fees for credit card payment?Dfilters does not charge fees of any kind, but some credit card companies will charge a currency conversion fee.
Please consult your credit card provider for more information.
Q:My order wasn’t shipped in 10 days after I paid, what should I do?Please verify that your payment is confirmed. Estimated delivery time may delay due to COVID-19 or extreme weather.
If the issue is still there then please contact us or email to email@example.com with your order information.
Q:Why was my order partially shipped?There are three reasons why your order was partially shipped：
The items are overweight and need to ship in different packages.
The item is out of production or stock for a long while, we may ship the rest to you first.
Usually in this case, we will send email to you.
Please read the Shipping Policy to learn more information.
Q:Can I cancel my order after payment?If the order has already been paid but is not shipped out yet, you can contact us to cancel the order in 24 hours and get a full refund.
Usually the item will be shipped in 24 hours!
If the order has already been sent out, we cannot help you to cancel the order.
You may choose to send back the unopened products after you've received them and we will refund the money upon our receipt of the returned item(s).
Please read the Return & Refund Policy to learn more information.
Q:How can I track my order?Once your order is shipped, you will receive an email from us containing the tracking information. Tracking information is also available in your "Order Details" page.
Q:How do I change my delivery address?Please contact us as soon as you realize you need to change the delivery address, once it is shipped we cannot change the address. Please contact customer service within 24h for help via Live Chat or email to firstname.lastname@example.org immediately!
Q:Is shipping included in the prices?DFilters offer free shipping for all orders. You can choose it on the checkout page.
Q:How can I cancel my order?(1)How to cancel my order before the item is shipped?
Please email to email@example.com, you will get the refund after our service team receives your request. (This may take up 1-3 days, thanks for your patience and understanding.)
(2) How to cancel my order when the item has been shipped?
If you contact our service team within 24 hours and the item is shipped, we could offer you a free return label and you will get the refund after we receive the item back.
If you want to cancel the order after it has been generated for more than 24 hours and shipped, you need to bear the extra return fee.
Q:Which regions are included in the scope of deliveryThe products can be delivered to the most of states in America except American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and U.S. Virgin Islands.
Q:Where do you ship from?We ship from our warehouse in the United States.
Q:What about the carriers?We work with 3 carriers to make sure your order will arrive on time: United Parcel Service (UPS), United States Postal Service (USPS) and FedEx.
Note: We don't accept requests to specify a certain carrier to deliver the package.
Q:When payment page displays an error, what should I do?If the payment page displays an error, please kindly try to reorder.
And if the same thing happens, then please contact Customer Service for help via Live Chat or email to firstname.lastname@example.org.
Q:How can I use Coupon Code?You can apply coupons to your order at checkout.
Once you've entered your coupon code, click “apply” and the discount will automatically adjust your order total.
* If you have any questions, you can contact our customer service, we will reply to you as soon as possible!
Return & Refund
Q:What if the product is out of stock after purchasing?There are times when we may not have the product(s) that you choose in-stock or may face some issues with our inventory and quality check.
In such cases, we may have to cancel your order.
You will be intimated about it in advance so that you do not have to worry unnecessarily about your order.
If you have purchased via online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.
Q:How long can I receive the refund?After receiving your request or your packages, it may take up 1-7 business days to refund your money.
Unfortunately, due to current situations and the COVID-19, your refund may require an additional 3-5 days to process. Thank you for your patience and understanding.
Product & Other
Q:What brands and model numbers can Dfilters replacement water filters compatible with?Dfilters replacement fridge water filters cover most brands and model numbers in the market. You can search your model number in our website or contact our service team to check.
Q:How to install my refrigerator water filter?Usually the fridge water filter could be installed by a simple twist. You can read the user’s guide, or just contact our service team for help.